Support manager
We're looking for a Customer Success manager with good English knowledge and great attention to detail.
Must have:
Advanced English skills
Competent written English
Developed communication and business correspondence skills
Ability to explain complex processes in simple language
Customer focus and analytical skills
What to do:
Processing incoming requests in chat mode
Nice
to have:
to have:
Experience in Blockchain and Crypto field
Tracking and processing support requests (via CRM, social media, Slack channels, etc.)
Analyze incoming requests, solve them or transform them into tasks and direct them to responsible specialists
Preparation of ready-made text scripts (templates) for processing user requests
Experience working in Fintech, Banking
Involvement and desire to develop in your specialization
Able to work at night
Working with partners to process requests
About the project
We're a software development company specializing in Fintech (Blockchain & Crypto) solutions. We aim to deliver products that improve the financial experience and make asset management available to everybody. Our company is always open for progressive and result oriented specialists.
Our perfect candidate is a person, who has deep knowledge in their direction, experience in banking payments, services and also has enough knowledge about blockchain and crypto.
Our perfect candidate is a person, who has deep knowledge in their direction, experience in banking payments, services and also has enough knowledge about blockchain and crypto.
What we offer:
Challenging & professional work environment.
Interesting work in an international project
18 working days of paid vacation, paid sick leave
Competitive compensation depending
on experience and skills
on experience and skills
Partial coverage of costs for certification
and IT conferences
and IT conferences
We work remotely, with the ability to work from
the office/coworking in your city
the office/coworking in your city
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We will respond to you as soon as possible. We will provide you with complete information about our ready-to-go solutions and opportunities:
Send us your CV
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